[rt-users] Ldap Authentication setup question

[Sean McCreadie]

Hello,

Ive been battling trying to get AD external Authentication going as
well.  Im pretty new at RT also, but I have read over all the docs and
these posts several times trying to get it working.  I am having the
exact same issue as Michael in this thread, and I haven't been able to
resolve.  Have either of you figured out a solution?  When I got to my
servers URL I am presented with the normal login screen, but if I try to
login as root, I get this error:

RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands.
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu
th/autohandler/Auth line 82)

If I refresh in the browser it then takes me to roots home screen and
everything functions as normal.  I can logout and repeat, I have to
refresh once to get in.  If I try to login as an AD user, I get this
error:


Can't call method "Disabled" on an undefined value at
/opt/rt3/bin/../lib/RT/User_Overlay.pm line 971.


I have drilled over my RT_SiteConfig.pm and compared it to the ones
posted on the lists.  I turned on logging to file and it didn't generate
anything I could see that was related.  I checked file permissions on
the files listed below and they are OK.  

 Thanks in advance for all the great help.

Sean


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mike
Peachey
Sent: Monday, October 27, 2008 2:55 AM
To: Michael Mollard; RT Users
Subject: Re: [rt-users] Ldap Authentication setup question

Michael Mollard wrote:
> Mike,
> Let me know when you're up and about again.  I've installed
RT::Authen::ExternalAuth v.06_2 and now just logging in as local root
generates this error.
> 
> RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands.
(/srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/
html/Callbacks/ExternalAuth/autohandler/Auth line 73)

This generally means that the User_Vendor.pm has not been found in the
right place to make its methods available. UpdateFromExternal is an
RT::User method, RT looks in User.pm and doesn't find it, ande then
checks for its existence in User_Local.pm and User_Vendor.pm. Obviously
it's just not finding or is unable to read User_Vendor.pm.

File permissions perhaps?

-- 
Kind Regards,

__________________________________________________

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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