[rt-users] Ldap Authentication setup question

[Michael Mollard]

Sean,
Identical to my error.  I did find a 'make fixperms' which I stumbled 
across, not documented anywhere I could find, alongside 'make testdeps', 
and 'make fixdeps'.  But it didn't change anything.  Same errors.

If I ever get this going, I may need to write a wiki article for the 
'rest of us' who are new at this.  If I ever get it working ;-)

Keep in touch Sean, if I find anything I'll let you know.

Michael Mollard
Network Administrator
Moreton Bay College
Email: michael.mollard at mbc.qld.edu.au
Web: http://www.mbc.qld.edu.au
Phone: (Direct) 07 3907 5712 / (Mob) 0417 631 801 
Fax: 07 3390 8919



Sean McCreadie wrote:
> Hello,
>
> Ive been battling trying to get AD external Authentication going as
> well.  Im pretty new at RT also, but I have read over all the docs and
> these posts several times trying to get it working.  I am having the
> exact same issue as Michael in this thread, and I haven't been able to
> resolve.  Have either of you figured out a solution?  When I got to my
> servers URL I am presented with the normal login screen, but if I try to
> login as root, I get this error:
>
> RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands.
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu
> th/autohandler/Auth line 82)
>
> If I refresh in the browser it then takes me to roots home screen and
> everything functions as normal.  I can logout and repeat, I have to
> refresh once to get in.  If I try to login as an AD user, I get this
> error:
>
>
> Can't call method "Disabled" on an undefined value at
> /opt/rt3/bin/../lib/RT/User_Overlay.pm line 971.
>
>
> I have drilled over my RT_SiteConfig.pm and compared it to the ones
> posted on the lists.  I turned on logging to file and it didn't generate
> anything I could see that was related.  I checked file permissions on
> the files listed below and they are OK.  
>
>  Thanks in advance for all the great help.
>
> Sean
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mike
> Peachey
> Sent: Monday, October 27, 2008 2:55 AM
> To: Michael Mollard; RT Users
> Subject: Re: [rt-users] Ldap Authentication setup question
>
> Michael Mollard wrote:
>   
>> Mike,
>> Let me know when you're up and about again.  I've installed
>>     
> RT::Authen::ExternalAuth v.06_2 and now just logging in as local root
> generates this error.
>   
>> RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands.
>>     
> (/srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/
> html/Callbacks/ExternalAuth/autohandler/Auth line 73)
>
> This generally means that the User_Vendor.pm has not been found in the
> right place to make its methods available. UpdateFromExternal is an
> RT::User method, RT looks in User.pm and doesn't find it, ande then
> checks for its existence in User_Local.pm and User_Vendor.pm. Obviously
> it's just not finding or is unable to read User_Vendor.pm.
>
> File permissions perhaps?
>
>   
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