[rt-users] Making RT 3.8.1 grok References: and In-Reply-To:

[Lars Kellogg-Stedman]

> You can replace the MIME::Entity's subject with one containing a ticket
> id you want to thread it into.

I'd actually considered that, but one of the uses cases I was looking
at would be a "stealth" RT -- for example, in addition to our
organizational RT, I run one of my own for tracking personal email.
At the moment, that means people get subject tags that they may wonder
about.  Ideally, I'd like my use of a ticket system to be more subtle.

I'll take a closer look at the plugin options, though, and see if I
can come up with something else.  While the delivery was a little
rough, Jerrad's suggestions point to another possible solution,
although it's a little hacky for my taste.

-- 
Lars Kellogg-Stedman <lars at oddbit.com>