[rt-users] RT thinks this message may be a bounce

[Kenneth Crocker]

Rana,


	What did you see in the database using sql?


Kenn
LBNL

On 10/30/2008 1:08 PM, Rana Tanveer wrote:
> Hi Kenn
> 
> for my test I created several tickets in different queues and than 
> merged them together, but on these merged ticket i am not getting the 
> bounce error.
> 
> there might be other things wrong i could not sort out.
> 
> any further clue will be appreciated.
> 
> 
> -- 
> ---------------------------------------------
>          Rana Tanveer
>         +923224194457
> http://www.sysadminsline.com
> ---------------------------------------------
> 
> 
> On Wed, Oct 22, 2008 at 12:05 AM, Rana Tanveer <ranatanveer at gmail.com 
> <mailto:ranatanveer at gmail.com>> wrote:
> 
> 
>     Hi Kenn
> 
>     Thanks for your valuable support
>     i will dig into it and let you know the situation.
> 
> 
> 
>     -- 
>     ---------------------------------------------
>              Rana Tanveer
>             +923224194457
>     http://www.sysadminsline.com
>     ---------------------------------------------
> 
>     On Tue, Oct 21, 2008 at 11:20 PM, Kenneth Crocker <KFCrocker at lbl.gov
>     <mailto:KFCrocker at lbl.gov>> wrote:
> 
>         Rana,
> 
> 
>                If you know SQL and have either SQL Plus or SQL Navigator
>         (or some other tool), you might want to take a look at the
>         "TICKETS" table. This table will show you any links, tickets it
>         merged from, etc. That might tell you something. Have you run a
>         query to see what queues there are/were in? If a ticket from
>         another Queue was merged into a ticket in a different Queue  AND
>         if that is the cause, you might be able to correct the problem
>         by unmerging the ticket, moving it to the correct queue and THEN
>         merging it.
>                To stop the problem, you could write a scrip that
>         evaluates the "FROM" queue on a merge and if no the same as the
>         "TO" queue, do not complete the transaction, or if that's not
>         possible, UNDO the transaction. Just a thought.
> 
>         Kenn
>         LBNL
> 
> 
>         On 10/21/2008 5:35 AM, Rana Tanveer wrote:
> 
>             Thanks Kenneth Crocker for you quick response
> 
>             might be but some other fellow did this merge.
> 
>             i actually want to know what should i do to avoid this
>             situation. what to check and where to check. situation is
>             annoyed getting too much bounces like that.
>              thanks for response
> 
>             regards,
> 
>             Rana Tanveer
> 
> 
> 
> 
> 
>             On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker
>             <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
>             <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>> wrote:
> 
>                Rana,
> 
> 
>                       When you merged the initial ticket, did you merge
>             it into a
>                ticket in the same queue?
> 
> 
>                Kenn
>                LBNL
> 
> 
>                On 10/20/2008 8:11 AM, Rana Tanveer wrote:
> 
>                    Hi RT Experts
> 
>                    I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.>
>             <http://3.6.5.> on a Fedora
> 
>                    9 Machine, everything is fine
> 
> 
>                    but on my few merged ticket i get the following error
>             mail
>                    generated and sent to root user. on every reply this
>             error mail
>                    generated.
> 
>                    "RT thinks this message may be a bounce"
> 
>                    could someone guide me where should i look for this
>             error? and
>                    how to overcome this?
> 
>                    This problem is only with merged tickets only
> 
> 
>                    --        ---------------------------------------------
>                            Rana Tanveer
>                           +923224194457
>                    http://www.sysadminsline.com
>                    ---------------------------------------------
> 
> 
>                  
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> 
> 
> 
> 
>             -- 
>             ---------------------------------------------
>                     Rana Tanveer
>                    +923224194457
>             http://www.sysadminsline.com
>             ---------------------------------------------
> 
> 
> 
> 
> 
> 
> 
> 
>