[rt-users] RT thinks this message may be a bounce

[Rana Tanveer]

On Fri, Oct 31, 2008 at 9:19 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

> Rana,
>
>
>        What did you see in the database using sql?
>
>
> Kenn
> LBNL


Hi Kenn

i did not check with sql uptill now because i want to test it what you say..

let me tell you what i did.

1. I created two tickets in different queues
2. than i merged these tickets (it show me only one queue at merged ticket)

than i send many replies and but no bounce for that merged tickets.

than i go for steve solution now i got that following are the causes of this
bounce error :

1. adding queue address as requestor OR cc OR admincc OR all of three
in tickets.
2. replying from ticket adding queue address as CC, BCC, etc.

so i change my effected tickets and now there is no bounce.


-- 
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         Rana Tanveer
        +923224194457
http://www.sysadminsline.com
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