[rt-users] Editing Comments or Replies

[Alan Cheng]

Thanks so much!  I just found out where to modify the subject and it
worked perfectly!!! :)

In case someone is looking for the same answer in the future, ticket
"Subject:" can be modified after clicking on "The Basics" for that
ticket.  The change is logged.

Alan

Emmanuel Lacour wrote:
> On Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote:
>   
>> This RT user of ours used a different open source ticketing system
>> before.  That system allows modifications to the "Summary" (almost
>> equivalent to the email Subject:), "Note" and "Description".  With this
>> feature the user found it easy to update a ticket for future search
>> without sifting through all the comments.  I believe the system logs the
>> modifications so we know which user touched the Summary I guess.  But I
>> don't believe it records exactly what changes were made so this still
>> isn't good enough for auditing purpose...
>>
>> Will modifying the email subject line for a RT ticket break all the
>> links (data, attachments, etc...)?  Just curious... 
>>
>>     
>
> Modifying a ticket subject through the UI is of course allowed and
> logged, there is no "RT" side effect on doing this.
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