[rt-users] How to get RT to use Reply-To for returned emails

[Jerrad Pierce]

On Mon, Sep 8, 2008 at 14:27, John  BORIS <jboris at adphila.org> wrote:
> User's login to server: joed
> email address on that server: joed at localserver.edu
> Corporate email is joed at corporateemail.org
> REPLY-TO joed at corporateemail.org
>
> The user sends the email to RT from the application on the server. Mutt
> sends the email to RT and RT takes it and processes it. It correctly
> adds the ticket to the proper Queue but it then sends the reply back to
> the From address not the REPLY-TO address. This reply is then refused by
> the local server.
I could be wrong, but I think this a problem that ExternalAuth (with
LDAP) is meant to solve?
Basically, you're trying to setup alias addresses for users.

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