[rt-users] Transaction/Scrip ordering and DB Caching.

Todd Chapman todd at chaka.net
Mon Sep 8 15:05:37 EDT 2008


I am having a problem trying to figure out how to have a scrip run before
the Autoreply scrip and add a custom field value and use that custom field
value in the Autoreply template.

I know that scrips are run in order of description. Should the custom field
value (fetched using ->FirstCustomFieldValue) be visible in the Autoreply
template? Is DB caching possibly the problem?

This is for RT 3.6.3. Any help is appreciated.

-Todd
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