[rt-users] scrips/template issue

[Gene LeDuc]

Hi Robert,

If you are both the requestor and the person who resolves the ticket, by 
default you won't get an e-mail.  By default, RT never (except for 
autoreply) sends the person who does the transaction an e-mail because it 
assumes you know what you did.  To change this behavior, set the 
NotifyActor variable in your RT_Siteconfig file to 1 and restart your web 
server.

I you are testing this with a ticket where the resolver and requestor are 
different, then there's a different problem.

Regards,
Gene

At 10:54 AM 9/16/2008, Robert Keidel wrote:
>Hello,
>
>I have an issue with the scrip/template "on resolve". I changed the 
>original template of that scrip with a template I wanted to use. 
>Unfortunately it did not work, it did not send out an email "on resolve". 
>So I went back to the template what worked before just fine, but RT is 
>still not sending out any email when I resolve a ticket. What did I do 
>wrong? I hope you guys understand what I try to explain here. I also tried 
>to enable logging in RT_SiteConfig.pm to see what is going on, but that 
>did not work either. I am running on Ubuntu 8.04 server; mysql5; apache2; 
>fastcgi and the RT version is <http://3.6.6.>3.6.6. Thank you for any clue 
>you can give me.
>
>The scrip and template:
>
>Description: empty
>Condition: On Resolve
>Action: Notify Requestors
>Template: Global template: Resolved
>Stage: TransactionCreate
>
>The template:
>Name: Resolved
>Description: Ticket Resolved
>Content:
>"Your request has been completed ........
>If you have any further questions or concerns, please respond to this message.
>
>The IT Service Team"


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080916/4145f238/attachment.htm>