[rt-users] notify by queue change

[Kenneth Crocker]

Robert,


	Who is listed as the Queue AdminCc of the queue the tickets are going 
to? IF you have a group of privileged users, then list that group in the 
"AdminCc" watcher role. If you want the requestors to get that email, 
then you need to greate another scrip for that queue to "Notify 
Requestors", using the same condition, etc. Hope this helps.


Kenn
LBNL

On 9/30/2008 10:22 AM, Robert Keidel wrote:
> I try to get a notify mail to all queue members as soon a new ticket 
> comes in. I believe I found it somewhere in the wiki and I created a 
> scrip that notifies AdminCC.
> 
> Condition: On Queue Change
> Action: Notify AdminCC
> Template: Global Template Transaction
> Stage: TransactionCreate
> 
> I can see in the message log that it will notify AdminCC since Scrip 18 
> is the scrip I created, but in my mail.log file of the postfix stays 
> empty. No out going email.
> 
> Here is the part from the message log:
> Sep 30 10:18:20 testlinux RT: 
> <rt-3.8.1-19202-1222795100-1621.635-18-0 at example.com 
> <mailto:rt-3.8.1-19202-1222795100-1621.635-18-0 at example.com>> #635/8243 
> - Scrip 18 QueueTransfer (/opt/rt38/bin/../lib/RT/Action/SendEmail.pm:302) 
> Sep 30 10:18:20 testlinux RT: 
> <rt-3.8.1-19202-1222795100-1621.635-18-0 at example.com 
> <mailto:rt-3.8.1-19202-1222795100-1621.635-18-0 at example.com>> No 
> recipients found. Not sending. 
> (/opt/rt38/bin/../lib/RT/Interface/Email.pm:338) 
> 
> Any help would be much appreciated.
> 
> Robert Keidel
> 
> 
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