[rt-users] notify by queue change

[Gene LeDuc]

Robert, if the AdminCC is the one who "does" the queue change, RT will not 
send him or her an e-mail unless you have NotifyActor set in your 
RT_Siteconfig file.

Regards,
Gene

At 10:22 AM 9/30/2008, Robert Keidel wrote:
>I try to get a notify mail to all queue members as soon a new ticket comes 
>in. I believe I found it somewhere in the wiki and I created a scrip that 
>notifies AdminCC.
>
>Condition: On Queue Change
>Action: Notify AdminCC
>Template: Global Template Transaction
>Stage: TransactionCreate
>
>I can see in the message log that it will notify AdminCC since Scrip 18 is 
>the scrip I created, but in my mail.log file of the postfix stays empty. 
>No out going email.
>
>Here is the part from the message log:
>Sep 30 10:18:20 testlinux RT: 
><<mailto:rt-3.8.1-19202-1222795100-1621.635-18-0 at example.com>rt-3.8.1-19202-1222795100-1621.635-18-0 at example.com> 
>#635/8243 - Scrip 18 QueueTransfer 
>(/opt/rt38/bin/../lib/RT/Action/SendEmail.pm:302)
>Sep 30 10:18:20 testlinux RT: 
><<mailto:rt-3.8.1-19202-1222795100-1621.635-18-0 at example.com>rt-3.8.1-19202-1222795100-1621.635-18-0 at example.com> 
>No recipients found. Not sending. 
>(/opt/rt38/bin/../lib/RT/Interface/Email.pm:338)
>
>Any help would be much appreciated.
>
>Robert Keidel


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 
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