[rt-users] Description Displaying in From Fiend in Email Instead of Address

[Ken Crocker]

Charles,


    You can override this a couple of ways. One is to change your 
RT_SiteConfig.pm. The other is to replace the "From:" heading in ALL the 
templates you use with what you want. The following is an example of 
what we have for ALL our templates:

Subject: Request Titled: "{$Ticket->Subject}" has been Rejected!

-----------------------------------------------------------------------------
TICKET INFORMATION:
Queue  : {$Ticket->QueueObj->Name}

    You could do the same thing like this:

From: {$Ticket->OwnerObj->Name}

-----------------------------------------------------------------------------
TICKET INFORMATION:
Queue  : {$Ticket->QueueObj->Name}

    In this example, I'm replaceing the "From:" that normally appears 
with the name of the ticket owner. You also have to be sure to following 
ANY header replacement line with a blank line just before the body. Hope 
this helps.


Kenn
LBNL

On 4/6/2009 10:53 AM, Charles Kugelman wrote:
>
> All,
>
>  
>
> My queue description is appearing in the From field on email messages 
> sent by RT.
>
>  
>
> I'm not sure where in RT I would go to change this behavior.
>
>  
>
> Any ideas?
>
>  
>
> **-CK****
>
>  
>
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