[rt-users] Description Displaying in From Fiend in Email Instead of Address

[Charles Kugelman]

Ken,

 

Your template suggestion is working well. Thank you!

 

-CK

 

________________________________

From: Ken Crocker [mailto:kfcrocker at lbl.gov] 
Sent: Monday, April 06, 2009 2:09 PM
To: Charles Kugelman
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Description Displaying in From Fiend in Email
Instead of Address

 

Charles,


    You can override this a couple of ways. One is to change your
RT_SiteConfig.pm. The other is to replace the "From:" heading in ALL the
templates you use with what you want. The following is an example of
what we have for ALL our templates:

Subject: Request Titled: "{$Ticket->Subject}" has been Rejected!

------------------------------------------------------------------------
-----
TICKET INFORMATION:
Queue  : {$Ticket->QueueObj->Name}

    You could do the same thing like this:

From: {$Ticket->OwnerObj->Name}

------------------------------------------------------------------------
-----
TICKET INFORMATION:
Queue  : {$Ticket->QueueObj->Name}

    In this example, I'm replaceing the "From:" that normally appears
with the name of the ticket owner. You also have to be sure to following
ANY header replacement line with a blank line just before the body. Hope
this helps.


Kenn
LBNL

On 4/6/2009 10:53 AM, Charles Kugelman wrote: 

All,

 

My queue description is appearing in the From field on email messages
sent by RT.

 

I'm not sure where in RT I would go to change this behavior.

 

Any ideas?

 

-CK

 

 



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