[rt-users] Adding a custom field to ticket resolution? rt 3.8.1

Ken Crocker kfcrocker at lbl.gov
Wed Apr 8 14:15:28 EDT 2009


    We do something like that. We have a CF called "Resolution Type" and 
when a ticket status is changed from "open" we evaluate the CF. If it is 
not set, we re-set the ticket status and display a message. In fact, I 
just sent a "help" email to RT-Users for the part that displays the 
message. However, if you want to change the way the screen looks, then 
you have to modify the appropriate file in 
local/html/Ticket/Elements/filename. We've modified a few different 
files here to get RT to display some different options in the "Tabs" 
file, etc. you will need to do the same kind of thing.


On 4/8/2009 10:15 AM, Richard Knowles wrote:
> Hi, 
> I'd like to assign ticket resolutions to a category, like documentation 
> error, incorrect customer use, software fix, etc.  Is there a way to add a 
> Select one value custom field to the resolve ticket screen?
> Richard Knowles
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