[rt-users] Move Ticket from Queue A to Queue B by a simple Link or Button

[Torsten Brumm]

Hi Toby,

many thanks! :-)

Torsten


2009/4/9 Toby Darling <darling at ccdc.cam.ac.uk>

> Hi Torsten
>
> > Hi RT Gurus, i'm searching for a possible way to easily move a ticket
> > from a fixed Queue A to a fixed Queue B without using the "Basics"
> > Menu and Dropdown from the normal ticket editing view, i have to move
> > tickets with a single click on a link from queue a to queue b where
> > both queues are fixed. does anyone know a simple option to
> > /Ticket/Modify.html which can used for this?
>
> I did this by modifying html/Ticket/Elements/ShowTransaction, adding
>
> $titlebar_commands .=
>   "[<a href=\"" . $DisplayPath . "&Queue=other_queue" .  "\">" .
>   loc('Other_Queue') . "</a>]";
>
> after the regular [Reply|Comment] section.
>
> Cheers
> Toby
>
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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