[rt-users] Reply to requestors when resolving a ticket

[Oleg Sladkoff]

fantastic, that worked !

thanks :)

On Fri, 2009-04-17 at 13:11 +0100, Raed El-Hames wrote:
> Oleg;
> 
> Modify
> /opt/rt3/local/html/Ticket/Elements/Tabs
> 
> Change:
> if ( $Ticket->Status ne 'resolved' ) {
>         $actions->{'G'} = {
> 
>             path => 
> "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" . $id,
>             title => loc('Resolve') };
>     }
> 
> 
> to:
> 
> if ( $Ticket->Status ne 'resolved' ) {
>         $actions->{'G'} = {
> 
>             path => 
> "Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id=" . $id,
>             title => loc('Resolve') };
>     }
> 
> 
> ##Note changing the Action from Comment to Respond
> 
> Regards;
> Roy
> 
> Oleg Sladkoff wrote:
> > Hi
> >
> > I would like to know how I can have by default "Reply to requestors"
> > when I Resolve a ticket (the actual default is "Comments (not sent to
> > requestors).
> >
> >
> > thanks in advance :)
> >
> >
> > --
> > Oleg Sladkoff
> > KELKOO - Service Architect
> > oleg.sladkoff at kelkoo.com
> > Yahoo messenger : Kelkoooleg
> > tel : +33 (0)476848147
> > gsm : +33(0)675768532
> >
> > _______________________________________________
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> >
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> >
> >
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> >   
> _______________________________________________
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> 
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> Commercial support: sales at bestpractical.com
> 
> 
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-- 
Oleg Sladkoff   
KELKOO - Service Architect
oleg.sladkoff at kelkoo.com
Yahoo messenger : Kelkoooleg
tel : +33 (0)476848147 
gsm : +33(0)675768532