[rt-users] Disable Auto-Reply on Ticket Resolution for A specific Queue

[Traiano Welcome]

Hi All

I would like to disable autoreplies to the requestor in the case where a
ticket is resolved in a specific queue. This is because the original
requestor address is another helpdesk (NOC) that does not want responses.

The scenario I'm working with is as follows:

1. Ticket is created in Queue #1
2. Ticket is moved to Queue #2 and resolved

Tickets resolved in Queue #1 must still generate autoreplies upon
resolution, but Tickets resolved in Queue #2 must not.

What would be the best way to configure this in RT3.6 (installed from the
Debian Packages)?

Thanks in Advance,
Traiano Welcome


-- 

There is no Spoon.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090417/e9ceb45b/attachment.htm>