[rt-users] Disable Auto-Reply on Ticket Resolution for A specific Queue

[Nick Kartsioukas]

On Fri, 17 Apr 2009 14:23:20 +0200, "Traiano Welcome"
<traiano at gmail.com> said:
> I would like to disable autoreplies to the requestor in the case where a
> ticket is resolved in a specific queue. This is because the original
> requestor address is another helpdesk (NOC) that does not want responses.
> 
> The scenario I'm working with is as follows:
> 
> 1. Ticket is created in Queue #1
> 2. Ticket is moved to Queue #2 and resolved
> 
> Tickets resolved in Queue #1 must still generate autoreplies upon
> resolution, but Tickets resolved in Queue #2 must not.

Modify the "On Resolve Notify Requestor" scrip, set a custom condition,
I think this will work:

return($self->TransactionObj->Type eq "Resolve" &&
$self->TicketObj->QueueObj->Name ne "Queue2");