[rt-users] Ticket CC's

[Ken Crocker]

Ruslan,

    OK. I'll have my perl guru look at it. Thanks.


Kenn
LBNL

On 4/21/2009 3:46 PM, Ruslan Zakirov wrote:
> You use RTAddressRegex in search box on the wiki. And quickly find
> http://wiki.bestpractical.com/view/RTAddressRegexp
>
> On Wed, Apr 22, 2009 at 2:06 AM, Ken Crocker <kfcrocker at lbl.gov> wrote:
>   
>> Ruslan,
>>
>>     Sorry. I just found my answer. However, I have another question. I
>> noticed some warnings about using this setting and NOT setting up
>> "Set($RTAddressRegexp , '^rt\@example.com$');". My question realtes to how I
>> understand this warning. I have over 100 Queues, all with unique Email
>> addresses. They all look like "queuename at address" with "@address" being the
>> same on ALL of them. How do I set this up properly so I don't create a
>> nightmare?
>>
>>
>> Kenn
>> LBNL
>>
>> On 4/21/2009 12:59 PM, Ruslan Zakirov wrote:
>>
>> It's an option in the config. ParseNewMessages...
>>
>> On Tue, Apr 21, 2009 at 11:14 PM, Ken Crocker <kfcrocker at lbl.gov> wrote:
>>
>>
>> To all,
>>
>>
>>    I'd like to have a scrip that takes the CC's on an Email that
>> creates a ticket and makes them CC's on the ticket. Does anyone have an
>> example of that they can pass back to me? Thanks.
>>
>> Kenn
>> LBNL
>>
>>
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>>     
>
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>   
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