[rt-users] Ticket CC's

Michal Svoboda pht at spatium.org
Wed Apr 22 03:33:32 EDT 2009

Ruslan Zakirov wrote 1407 bytes:
> It's an option in the config. ParseNewMessages...

On that note, I'll add a few observations:

1) RT does not add CCs of responses into ticket, ie. there is an
existing ticket, and during the e-mail conversation I'll CC to someone
and I expect them to be added as ticket CC.

2) If some of the CCs are already elsewhere in the ticket (eg. admincc),
RT will happily send duplicate mails to the same address.

Michal Svoboda

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