[rt-users] RT thinks that the ticket has no recipients....

Jo Rhett jrhett at netconsonance.com
Tue Apr 21 19:59:51 EDT 2009

On Apr 21, 2009, at 4:46 PM, Gary Greene wrote:
> In the People tab:
> Owner:  	"Gary Greene" <ggreene at minervanetworks.com> (ggreene)
> Requestors: 	"Gary Greene" <ggreene at minervanetworks.com> (ggreene)
> Cc: 	
> AdminCc:
> As I said, I'm testing this for various queue interaction items to  
> see if any gotchas will come up for my users when I roll this out in  
> the next month.

The default setting is not to send e-mail to people about their own  
tickets.  This duplicate suppression is why you're getting no e-mail.  
You can change this in your settings, or use some freemail (Google,  
Yahoo, etc) accounts for testing purposes.

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness

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