[rt-users] RT thinks that the ticket has no recipients....
Jo Rhett
jrhett at netconsonance.com
Tue Apr 21 19:59:51 EDT 2009
On Apr 21, 2009, at 4:46 PM, Gary Greene wrote:
> In the People tab:
> Owner: "Gary Greene" <ggreene at minervanetworks.com> (ggreene)
> Requestors: "Gary Greene" <ggreene at minervanetworks.com> (ggreene)
> Cc:
> AdminCc:
>
> As I said, I'm testing this for various queue interaction items to
> see if any gotchas will come up for my users when I roll this out in
> the next month.
The default setting is not to send e-mail to people about their own
tickets. This duplicate suppression is why you're getting no e-mail.
You can change this in your settings, or use some freemail (Google,
Yahoo, etc) accounts for testing purposes.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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