[rt-users] Ticket CC's

[Ruslan Zakirov]

On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <pht at spatium.org> wrote:
> Ruslan Zakirov wrote 1407 bytes:
>> It's an option in the config. ParseNewMessages...
>
> On that note, I'll add a few observations:
>
> 1) RT does not add CCs of responses into ticket, ie. there is an
> existing ticket, and during the e-mail conversation I'll CC to someone
> and I expect them to be added as ticket CC.
Search for ParseNewMessage on the wiki and you quickly find:
http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs

>
> 2) If some of the CCs are already elsewhere in the ticket (eg. admincc),
> RT will happily send duplicate mails to the same address.
Search by "duplicate" in archives and you quickly find
http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354

>
> Regards,
> Michal Svoboda
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.