[rt-users] Ticket CC's

Ruslan Zakirov ruslan.zakirov at gmail.com
Wed Apr 22 04:10:18 EDT 2009

On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <pht at spatium.org> wrote:
> Ruslan Zakirov wrote 1407 bytes:
>> It's an option in the config. ParseNewMessages...
> On that note, I'll add a few observations:
> 1) RT does not add CCs of responses into ticket, ie. there is an
> existing ticket, and during the e-mail conversation I'll CC to someone
> and I expect them to be added as ticket CC.
Search for ParseNewMessage on the wiki and you quickly find:

> 2) If some of the CCs are already elsewhere in the ticket (eg. admincc),
> RT will happily send duplicate mails to the same address.
Search by "duplicate" in archives and you quickly find

> Regards,
> Michal Svoboda
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Best regards, Ruslan.

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