[rt-users] Ticket CC's

[Ken Crocker]

Ruslan,

    Another quick (and I hope simple) question. Can I set up RT so that 
only certain queues (separate email addresses) do the parsing of cc's? 
Thanks.


Kenn
LBNL

On 4/22/2009 1:10 AM, Ruslan Zakirov wrote:
> On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <pht at spatium.org> wrote:
>   
>> Ruslan Zakirov wrote 1407 bytes:
>>     
>>> It's an option in the config. ParseNewMessages...
>>>       
>> On that note, I'll add a few observations:
>>
>> 1) RT does not add CCs of responses into ticket, ie. there is an
>> existing ticket, and during the e-mail conversation I'll CC to someone
>> and I expect them to be added as ticket CC.
>>     
> Search for ParseNewMessage on the wiki and you quickly find:
> http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs
>
>   
>> 2) If some of the CCs are already elsewhere in the ticket (eg. admincc),
>> RT will happily send duplicate mails to the same address.
>>     
> Search by "duplicate" in archives and you quickly find
> http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354
>
>   
>> Regards,
>> Michal Svoboda
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