[rt-users] newly created ticket does not show in SelfService login

[GravyFace]

Have a user that was created automatically when initial ticket was
created.  Have since, as admin, changed auto-created users' password
and added some details to the user's profile.  If I login as that
user, I do not see any tickets in the dashboard -- should I?  As a
Staff user, I can see the new ticket in the General queue without
issue so it's being created ok.  There is no owner assigned to the
ticket; does that matter?  Shouldn't the Requestor see their own
tickets regardless of status/ownership?