[rt-users] rt3 performance problem when updating a ticket

[Oleg Sladkoff]

Hi all

Thanks for all feedbacks!
Indeed I have a network problem on my server since yesterday, so the
problem does not come from RT...

the mailq command shows many "(Deferred: Connection timed out with
my.mail.server.)"

Oleg.


On Fri, 2009-04-24 at 17:40 +0100, Ruslan Zakirov wrote:

> I want to note that Set($SendmailArguments, "-ODeliveryMode=q" ); is
> incorrect. Default value in the RT config is not empty. So new value
> should be:
> 
> Set($SendmailArguments, "-ODeliveryMode=q -oi -t" );
> 
> 
> On Fri, Apr 24, 2009 at 6:56 PM, Raed El-Hames <rfh at vialtus.com> wrote:
> > Oleg;
> >
> > You need to bare in mind that
> > Set($SendmailArguments, "-ODeliveryMode=q" );
> > puts the message in a mail queue, you need to check the frequency of how
> > often your mta process its queue
> >
> > btw, you are using sendmail ?? because  the above line wont work if you are
> > using exim, you need  :
> > Set($SendmailArguments, "-odq" );

yes I'm using sendmail

> >
> > Regards;
> >
> > *Roy El-hames *
> >
> > ISP Systems
> >
> >
> >
> > *Vialtus Solutions*
> >
> > *(formerly Pipex Business)*
> >
> >
> >
> > Direct Dial: +44(0) 208 587 6181
> >
> > E-mail: rfh at vialtus.com <mailto:rfh at vialtus.com>
> >
> >
> >
> > Visit us on:
> >
> > www.vialtus.com <http://www.vialtus.com/>
> >
> >
> >
> > This email is subject to:
> >
> > http://www.vialtus.com/disclaimer.html
> >
> >
> >
> >
> >
> >
> >
> > Oleg Sladkoff wrote:
> >>
> >> Hello
> >>
> >> slight problem, RT doesn't send any mail since I updated the configuration
> >> (nothing in rt's logs )
> >>
> >> any help appreciated !
> >>
> >> Oleg.
> >>
> >>
> >> On Thu, 2009-04-23 at 09:49 +0100, Oleg Sladkoff wrote:
> >>>
> >>> Hi Ruslan
> >>> thanks for your feedback :)
> >>>
> >>> after making a few tests it appears that the gap appears whenever someone
> >>> is in CC on the ticket (*/This message will be sent to.../*)
> >>>
> >>> On mysql side I do not see any slow query (time >1) and I see no process
> >>> (show process list).
> >>>
> >>> after following sendmailtips my problem was fixed :)
> >>>
> >>> in RT_SiteConfig.pm :
> >>> Set($SendmailArguments, "-ODeliveryMode=q" );
> >>>
> >>> thanks for your help !
> >>>
> >>>
> >>> best regards,
> >>> Oleg.
> >>>
> >>>
> >>> On Wed, 2009-04-22 at 22:32 +0100, Ruslan Zakirov wrote:
> >>>>
> >>>> Check out RT logs and look at timings. It may help you spot big gaps
> >>>> and localize problem.
> >>>>
> >>>> It can be sendmail or whatever you use as MTA:
> >>>> http://wiki.bestpractical.com/view/SendmailTips
> >>>>
> >>>> What have you done to make sure it's not mysql?
> >>>>
> >>>> On Wed, Apr 22, 2009 at 7:40 PM, Oleg Sladkoff <sladkofo at yahoo-inc.com
> >>>> <mailto:sladkofo at yahoo-inc.com>> wrote:
> >>>> > Hi
> >>>> >
> >>>> > Since a few weeks it takes about 10 seconds whenever I update any
> >>>> > ticket .
> >>>> > Looking at mysql I don't see any activity.
> >>>> >
> >>>> > Any idea where the problem could come from ?
> >>>> >
> >>>> > --
> >>>> > Oleg Sladkoff
> >>>> > KELKOO - Service Architect
> >>>> > oleg.sladkoff at kelkoo.com <mailto:oleg.sladkoff at kelkoo.com>
> >>>> > Yahoo messenger : Kelkoooleg
> >>>> > tel : +33 (0)476848147
> >>>> > gsm : +33(0)675768532
> >>>> >
> >>>> > _______________________________________________
> >>>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>>> >
> >>>> > Community help: http://wiki.bestpractical.com
> >>>> > Commercial support: sales at bestpractical.com
> >>>> > <mailto:sales at bestpractical.com>
> >>>> >
> >>>> >
> >>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >>>> > Buy a copy at http://rtbook.bestpractical.com
> >>>> >
> >>>>
> >>>>
> >>>>
> >>>>
> >>>
> >>> --
> >>> Oleg Sladkoff   KELKOO - Service Architect
> >>> oleg.sladkoff at kelkoo.com <mailto:oleg.sladkoff at kelkoo.com>
> >>> Yahoo messenger : Kelkoooleg
> >>> tel : +33 (0)476848147 gsm : +33(0)675768532
> >>>
> >>
> >> --
> >> Oleg Sladkoff   KELKOO - Service Architect
> >> oleg.sladkoff at kelkoo.com <mailto:oleg.sladkoff at kelkoo.com>
> >> Yahoo messenger : Kelkoooleg
> >> tel : +33 (0)476848147 gsm : +33(0)675768532
> >>
> >
> 
> 
> 
> -- 
> Best regards, Ruslan.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

-- 
Oleg Sladkoff   
KELKOO - Service Architect
oleg.sladkoff at kelkoo.com
Yahoo messenger : Kelkoooleg
tel : +33 (0)476848147 
gsm : +33(0)675768532
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090424/6cc1c713/attachment.htm>