[rt-users] Ticket CC's

[Ruslan Zakirov]

you have to write custom code for that

On Thu, Apr 23, 2009 at 10:38 PM, Ken Crocker <kfcrocker at lbl.gov> wrote:
> Ruslan,
>
>     Another quick (and I hope simple) question. Can I set up RT so that only
> certain queues (separate email addresses) do the parsing of cc's? Thanks.
>
>
> Kenn
> LBNL
>
> On 4/22/2009 1:10 AM, Ruslan Zakirov wrote:
>
> On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <pht at spatium.org> wrote:
>
>
> Ruslan Zakirov wrote 1407 bytes:
>
>
> It's an option in the config. ParseNewMessages...
>
>
> On that note, I'll add a few observations:
>
> 1) RT does not add CCs of responses into ticket, ie. there is an
> existing ticket, and during the e-mail conversation I'll CC to someone
> and I expect them to be added as ticket CC.
>
>
> Search for ParseNewMessage on the wiki and you quickly find:
> http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs
>
>
>
> 2) If some of the CCs are already elsewhere in the ticket (eg. admincc),
> RT will happily send duplicate mails to the same address.
>
>
> Search by "duplicate" in archives and you quickly find
> http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354
>
>
>
> Regards,
> Michal Svoboda
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-- 
Best regards, Ruslan.