[rt-users] Ticket CC's

[Ken Crocker]

Ruslan,

    OK. Thanks.

Kenn
LBNL

On 4/23/2009 11:46 AM, Ruslan Zakirov wrote:
> you have to write custom code for that
>
> On Thu, Apr 23, 2009 at 10:38 PM, Ken Crocker <kfcrocker at lbl.gov> wrote:
>   
>> Ruslan,
>>
>>     Another quick (and I hope simple) question. Can I set up RT so that only
>> certain queues (separate email addresses) do the parsing of cc's? Thanks.
>>
>>
>> Kenn
>> LBNL
>>
>> On 4/22/2009 1:10 AM, Ruslan Zakirov wrote:
>>
>> On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <pht at spatium.org> wrote:
>>
>>
>> Ruslan Zakirov wrote 1407 bytes:
>>
>>
>> It's an option in the config. ParseNewMessages...
>>
>>
>> On that note, I'll add a few observations:
>>
>> 1) RT does not add CCs of responses into ticket, ie. there is an
>> existing ticket, and during the e-mail conversation I'll CC to someone
>> and I expect them to be added as ticket CC.
>>
>>
>> Search for ParseNewMessage on the wiki and you quickly find:
>> http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs
>>
>>
>>
>> 2) If some of the CCs are already elsewhere in the ticket (eg. admincc),
>> RT will happily send duplicate mails to the same address.
>>
>>
>> Search by "duplicate" in archives and you quickly find
>> http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354
>>
>>
>>
>> Regards,
>> Michal Svoboda
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>>     
>
>
>
>   
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