[rt-users] rt3 performance problem when updating a ticket

[Kenneth Marshall]

Oleg,

You need to check your mail system, the problem is not with
RT but there. That is why the performance improved when you
selected "queue mail mode" in the sendmail arguments.

Good luck,
Ken

On Fri, Apr 24, 2009 at 03:34:21PM +0200, Oleg Sladkoff wrote:
> Hello
> 
> slight problem, RT doesn't send any mail since I updated the
> configuration (nothing in rt's logs )
> 
> any help appreciated !
> 
> Oleg.
> 
> 
> On Thu, 2009-04-23 at 09:49 +0100, Oleg Sladkoff wrote:
> 
> > Hi Ruslan 
> > thanks for your feedback :)
> > 
> > after making a few tests it appears that the gap appears whenever
> > someone is in CC on the ticket (This message will be sent to...)
> > 
> > On mysql side I do not see any slow query (time >1) and I see no
> > process (show process list).
> > 
> > after following sendmailtips my problem was fixed :)
> > 
> > in RT_SiteConfig.pm :
> > Set($SendmailArguments, "-ODeliveryMode=q" );
> > 
> > thanks for your help !
> > 
> > 
> > best regards,
> > Oleg.
> > 
> > 
> > On Wed, 2009-04-22 at 22:32 +0100, Ruslan Zakirov wrote: 
> > 
> > > Check out RT logs and look at timings. It may help you spot big gaps
> > > and localize problem.
> > > 
> > > It can be sendmail or whatever you use as MTA:
> > > http://wiki.bestpractical.com/view/SendmailTips
> > > 
> > > What have you done to make sure it's not mysql?
> > > 
> > > On Wed, Apr 22, 2009 at 7:40 PM, Oleg Sladkoff <sladkofo at yahoo-inc.com> wrote:
> > > > Hi
> > > >
> > > > Since a few weeks it takes about 10 seconds whenever I update any
> > > > ticket .
> > > > Looking at mysql I don't see any activity.
> > > >
> > > > Any idea where the problem could come from ?
> > > >
> > > > --
> > > > Oleg Sladkoff
> > > > KELKOO - Service Architect
> > > > oleg.sladkoff at kelkoo.com
> > > > Yahoo messenger : Kelkoooleg
> > > > tel : +33 (0)476848147
> > > > gsm : +33(0)675768532
> > > >
> > > > _______________________________________________
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> > > >
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> > > >
> > > >
> > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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> > > >
> > > 
> > > 
> > > 
> > 
> > -- 
> > Oleg Sladkoff   
> > KELKOO - Service Architect
> > oleg.sladkoff at kelkoo.com
> > Yahoo messenger : Kelkoooleg
> > tel : +33 (0)476848147 
> > gsm : +33(0)675768532
> 
> -- 
> Oleg Sladkoff   
> KELKOO - Service Architect
> oleg.sladkoff at kelkoo.com
> Yahoo messenger : Kelkoooleg
> tel : +33 (0)476848147 
> gsm : +33(0)675768532

> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com