[rt-users] rt3 performance problem when updating a ticket

[Raed El-Hames]

Oleg;

You need to bare in mind that
Set($SendmailArguments, "-ODeliveryMode=q" );
puts the message in a mail queue, you need to check the frequency of how 
often your mta process its queue

btw, you are using sendmail ?? because  the above line wont work if you 
are using exim, you need  :
Set($SendmailArguments, "-odq" );

Regards;

*Roy El-hames *

ISP Systems

 

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Oleg Sladkoff wrote:
> Hello
>
> slight problem, RT doesn't send any mail since I updated the 
> configuration (nothing in rt's logs )
>
> any help appreciated !
>
> Oleg.
>
>
> On Thu, 2009-04-23 at 09:49 +0100, Oleg Sladkoff wrote:
>> Hi Ruslan
>> thanks for your feedback :)
>>
>> after making a few tests it appears that the gap appears whenever 
>> someone is in CC on the ticket (*/This message will be sent to.../*)
>>
>> On mysql side I do not see any slow query (time >1) and I see no 
>> process (show process list).
>>
>> after following sendmailtips my problem was fixed :)
>>
>> in RT_SiteConfig.pm :
>> Set($SendmailArguments, "-ODeliveryMode=q" );
>>
>> thanks for your help !
>>
>>
>> best regards,
>> Oleg.
>>
>>
>> On Wed, 2009-04-22 at 22:32 +0100, Ruslan Zakirov wrote:
>>> Check out RT logs and look at timings. It may help you spot big gaps
>>> and localize problem.
>>>
>>> It can be sendmail or whatever you use as MTA:
>>> http://wiki.bestpractical.com/view/SendmailTips
>>>
>>> What have you done to make sure it's not mysql?
>>>
>>> On Wed, Apr 22, 2009 at 7:40 PM, Oleg Sladkoff <sladkofo at yahoo-inc.com <mailto:sladkofo at yahoo-inc.com>> wrote:
>>> > Hi
>>> >
>>> > Since a few weeks it takes about 10 seconds whenever I update any
>>> > ticket .
>>> > Looking at mysql I don't see any activity.
>>> >
>>> > Any idea where the problem could come from ?
>>> >
>>> > --
>>> > Oleg Sladkoff
>>> > KELKOO - Service Architect
>>> > oleg.sladkoff at kelkoo.com <mailto:oleg.sladkoff at kelkoo.com>
>>> > Yahoo messenger : Kelkoooleg
>>> > tel : +33 (0)476848147
>>> > gsm : +33(0)675768532
>>> >
>>> > _______________________________________________
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>>> >
>>> > Community help: http://wiki.bestpractical.com
>>> > Commercial support: sales at bestpractical.com <mailto:sales at bestpractical.com>
>>> >
>>> >
>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> > Buy a copy at http://rtbook.bestpractical.com
>>> >
>>>
>>>
>>>
>>>       
>> -- 
>> Oleg Sladkoff   
>> KELKOO - Service Architect
>> oleg.sladkoff at kelkoo.com <mailto:oleg.sladkoff at kelkoo.com>
>> Yahoo messenger : Kelkoooleg
>> tel : +33 (0)476848147 
>> gsm : +33(0)675768532
>>           
>>
> -- 
> Oleg Sladkoff   
> KELKOO - Service Architect
> oleg.sladkoff at kelkoo.com <mailto:oleg.sladkoff at kelkoo.com>
> Yahoo messenger : Kelkoooleg
> tel : +33 (0)476848147 
> gsm : +33(0)675768532
>         
>