[rt-users] rt3 performance problem when updating a ticket

[Ruslan Zakirov]

I want to note that Set($SendmailArguments, "-ODeliveryMode=q" ); is
incorrect. Default value in the RT config is not empty. So new value
should be:

Set($SendmailArguments, "-ODeliveryMode=q -oi -t" );


On Fri, Apr 24, 2009 at 6:56 PM, Raed El-Hames <rfh at vialtus.com> wrote:
> Oleg;
>
> You need to bare in mind that
> Set($SendmailArguments, "-ODeliveryMode=q" );
> puts the message in a mail queue, you need to check the frequency of how
> often your mta process its queue
>
> btw, you are using sendmail ?? because  the above line wont work if you are
> using exim, you need  :
> Set($SendmailArguments, "-odq" );
>
> Regards;
>
> *Roy El-hames *
>
> ISP Systems
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> Oleg Sladkoff wrote:
>>
>> Hello
>>
>> slight problem, RT doesn't send any mail since I updated the configuration
>> (nothing in rt's logs )
>>
>> any help appreciated !
>>
>> Oleg.
>>
>>
>> On Thu, 2009-04-23 at 09:49 +0100, Oleg Sladkoff wrote:
>>>
>>> Hi Ruslan
>>> thanks for your feedback :)
>>>
>>> after making a few tests it appears that the gap appears whenever someone
>>> is in CC on the ticket (*/This message will be sent to.../*)
>>>
>>> On mysql side I do not see any slow query (time >1) and I see no process
>>> (show process list).
>>>
>>> after following sendmailtips my problem was fixed :)
>>>
>>> in RT_SiteConfig.pm :
>>> Set($SendmailArguments, "-ODeliveryMode=q" );
>>>
>>> thanks for your help !
>>>
>>>
>>> best regards,
>>> Oleg.
>>>
>>>
>>> On Wed, 2009-04-22 at 22:32 +0100, Ruslan Zakirov wrote:
>>>>
>>>> Check out RT logs and look at timings. It may help you spot big gaps
>>>> and localize problem.
>>>>
>>>> It can be sendmail or whatever you use as MTA:
>>>> http://wiki.bestpractical.com/view/SendmailTips
>>>>
>>>> What have you done to make sure it's not mysql?
>>>>
>>>> On Wed, Apr 22, 2009 at 7:40 PM, Oleg Sladkoff <sladkofo at yahoo-inc.com
>>>> <mailto:sladkofo at yahoo-inc.com>> wrote:
>>>> > Hi
>>>> >
>>>> > Since a few weeks it takes about 10 seconds whenever I update any
>>>> > ticket .
>>>> > Looking at mysql I don't see any activity.
>>>> >
>>>> > Any idea where the problem could come from ?
>>>> >
>>>> > --
>>>> > Oleg Sladkoff
>>>> > KELKOO - Service Architect
>>>> > oleg.sladkoff at kelkoo.com <mailto:oleg.sladkoff at kelkoo.com>
>>>> > Yahoo messenger : Kelkoooleg
>>>> > tel : +33 (0)476848147
>>>> > gsm : +33(0)675768532
>>>> >
>>>> > _______________________________________________
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>>>>
>>>>
>>>>
>>>>
>>>
>>> --
>>> Oleg Sladkoff   KELKOO - Service Architect
>>> oleg.sladkoff at kelkoo.com <mailto:oleg.sladkoff at kelkoo.com>
>>> Yahoo messenger : Kelkoooleg
>>> tel : +33 (0)476848147 gsm : +33(0)675768532
>>>
>>
>> --
>> Oleg Sladkoff   KELKOO - Service Architect
>> oleg.sladkoff at kelkoo.com <mailto:oleg.sladkoff at kelkoo.com>
>> Yahoo messenger : Kelkoooleg
>> tel : +33 (0)476848147 gsm : +33(0)675768532
>>
>



-- 
Best regards, Ruslan.