[rt-users] statistics

[ty chan]

hi,

you can use Query Builder in Tickets to get those report.


regards,
chanty




________________________________
From: Aymeric Durand <aymeric.durand at gmail.com>
To: rt-users at lists.bestpractical.com
Sent: Monday, April 27, 2009 3:34:27 PM
Subject: [rt-users] statistics

Hi ;

Newbie in RT, I used it since 3 months for managing tickets from users only by email. It works great.

But, I search to know how extract statistics such as time to resolv ticket, average number of ticket per day .....

Can anyone tell me if documentation exists ?

Regards ;

Aymeric
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