[rt-users] statistics

ty chan chanty_kh at yahoo.com
Mon Apr 27 04:38:52 EDT 2009


you can use Query Builder in Tickets to get those report.


From: Aymeric Durand <aymeric.durand at gmail.com>
To: rt-users at lists.bestpractical.com
Sent: Monday, April 27, 2009 3:34:27 PM
Subject: [rt-users] statistics

Hi ;

Newbie in RT, I used it since 3 months for managing tickets from users only by email. It works great.

But, I search to know how extract statistics such as time to resolv ticket, average number of ticket per day .....

Can anyone tell me if documentation exists ?

Regards ;

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090427/b6824eaa/attachment.htm>

More information about the rt-users mailing list