[rt-users] Customization of setting priorities

Uday Dey Uday.Dey at SierraAtlantic.com
Wed Apr 29 11:15:32 EDT 2009



I was wondering if I can create a set priority tab when any user takes
up the ticket. Can we develop any kind of drop down from where the user
can select the priority coz right now all the tickets generated by
customers are by default set to priority 1. Any idea on this will be
greatly appreciated.





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