[rt-users] Customization of setting priorities

Raed El-Hames rfh at vialtus.com
Wed Apr 29 11:42:15 EDT 2009


I might be mis-understanding your question, but if you are happy with 
the numeric priority set in RT , your users can easily change the 
Priority value from the Basics tab, -its a text field not drop down , 
but I can't see the difference between typing 3 or selecting 3 from a 
dropdown ..
Also in case you did 't know you can set the default priority per queue 
in the Queue basics page

However, it might be you are after a worded Priority (High , medium 
etc), this can be achieved and documented in 



Uday Dey wrote:
> Hi,
> I was wondering if I can create a set priority tab when any user takes 
> up the ticket. Can we develop any kind of drop down from where the 
> user can select the priority coz right now all the tickets generated 
> by customers are by default set to priority 1. Any idea on this will 
> be greatly appreciated.
> Regards,
> Uday
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