[rt-users] Customization of setting priorities

[Ken Crocker]

Raed,

    Would it be possible to have the priority available for being set on 
the ticket create page? Without having to click the "details" option?

Kenn
LBNL

On 4/29/2009 8:42 AM, Raed El-Hames wrote:
> Uday;
>
> I might be mis-understanding your question, but if you are happy with 
> the numeric priority set in RT , your users can easily change the 
> Priority value from the Basics tab, -its a text field not drop down , 
> but I can't see the difference between typing 3 or selecting 3 from a 
> dropdown ..
> Also in case you did 't know you can set the default priority per queue 
> in the Queue basics page
>
> However, it might be you are after a worded Priority (High , medium 
> etc), this can be achieved and documented in 
> http://wiki.bestpractical.com/view/SeverityCodes
>
> Roy
>
>  
>
>
> Uday Dey wrote:
>   
>> Hi,
>>
>>  
>>
>> I was wondering if I can create a set priority tab when any user takes 
>> up the ticket. Can we develop any kind of drop down from where the 
>> user can select the priority coz right now all the tickets generated 
>> by customers are by default set to priority 1. Any idea on this will 
>> be greatly appreciated.
>>
>>  
>>
>>  
>>
>> Regards,
>>
>> Uday
>>
>>
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