[rt-users] RT LDAP and non-LDAP users problem.

[Klaus Engelmann]

Hello everybody:

I am using RT for a couple of months and its great. The only problem I
cannot find a solution it's that after configuring LDAP authentication users
that are not in the LDAP tree cannot create a ticket.

I follow some tips published here in the list but none of them really help.
Below I put some the configuration I am using.

Any hits about this ? Or where can I see more verbose logs in RT ?

Thanks for all people,

Klaus Engelmann



grant 'Everyone' the right 'CreateTicket' for the queue incoming.


Set( @Plugins, qw(RT::Authen::ExternalAuth) );


# The order in which the services defined in ExternalSettings
# should be used to authenticate users. User is authenticated
# if successfully confirmed by any service - no more services
# are checked.
Set($ExternalAuthPriority,  [   'My_LDAP' ]);

# The order in which the services defined in ExternalSettings
# should be used to get information about users. This includes
# RealName, Tel numbers etc, but also whether or not the user
# should be considered disabled.
# Once user info is found, no more services are checked.
Set($ExternalInfoPriority,  [   'My_LDAP' ]);

# If this is set to true, then the relevant packages will
# be loaded to use SSL/TLS connections. At the moment,
# this just means "use Net::SSLeay;"
Set($ExternalServiceUsesSSLorTLS,    0);

# If this is set to 1, then users should be autocreated by RT
# as internal users if they fail to authenticate from an
# external service.
Set($AutoCreateNonExternalUsers,    1);


Klaus Engelmann
CCNA CCDA - CSCO10971632
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