[rt-users] Requestor getting his own mails

[Anton Krall]

But doesnt the requester need to have modifyticket rights in order to append
responds to a ticket via mail?

That was one of my problems regarding rights... I wasnt sure which rights
the requester has to have in order to reopen a ticket... I know he has to
have createticket rights to create one ... But after that... Dont know

Also global rights, group right and personal rights... I made a group X who
has some members... I was struggling with which rifhts the members would
need to have in order to add, etc, saved searches, dashboards, etc... Do I
need to change their global rights, groups ones or personal ones... :)

Quite configurable :)


> From: Florian Weimer <fweimer at bfk.de>
> Date: Mon, 03 Aug 2009 09:39:26 +0000
> To: Anton Krall <akrall at intruder.com.mx>
> Cc: <rt-users at lists.bestpractical.com>
> Subject: SUSPECTED: Re: [rt-users] Requestor getting his own mails
> 
> * Anton Krall:
> 
>> I wanted to kas of this is just my setup or is it normal... When a
>> requestor senda a reply to a correspond, his reply is entered in the
>> ticket (ok) and the admincc and owner get a copy of it (as per
>> scrips) but the weird thing is that the requestor also gets a copy
>> of his own reply.....  Is this normal?
> 
> This is normal.  If you want to change it, there is a contributed
> condition called AnyTransactionSource which you can use to make your
> scrip conditional on the rights of the transaction creator.
> Typically, you only want to send out mail when the transaction creator
> has ModifyTicket rights on the ticket.
> 
> The AnyTransactionSource condition should work with current RT,
> perhaps with minor changes.
> 
> -- 
> Florian Weimer                <fweimer at bfk.de>
> BFK edv-consulting GmbH       http://www.bfk.de/
> Kriegsstraße 100              tel: +49-721-96201-1
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