* Anton Krall: > But doesnt the requester need to have modifyticket rights in order to append > responds to a ticket via mail? No, there are separate rights for that. -- Florian Weimer <fweimer at bfk.de> BFK edv-consulting GmbH http://www.bfk.de/ Kriegsstraße 100 tel: +49-721-96201-1 D-76133 Karlsruhe fax: +49-721-96201-99