[rt-users] Attachments missing in RESOLVE email

[Ken Crocker]

Kevin,

Correct. In fact, I put replied to an email like this awhile back with 
some code we wrote for a new Resolve template that includes code to 
include the last comment in the Email body.

Kenn
LBNL

On 8/6/2009 9:46 AM, Kevin Falcone wrote:
> On Sat, Aug 01, 2009 at 12:38:04AM -0700, Miroslav Horvath wrote:
>   
>> gyus, you've started the discussion about something else. 
>>
>> I've noticed, that in the Resolve email the attachments are not sent out.
>> For example:
>>
>> I'm working on some ticket, and found some solution for the issue, that some
>> .EXE patch must be applied. So I go to ticket, click on RESOLVE and put into
>> attachment that .EXE patch file. And will write, that issue was resolved and
>> the user must apply locally the patch which is attached in the resolution
>> email. 
>>
>> But in the resolution email which user received the attachment wasn't. Is
>> there some workaround how to have attachment in it  ?
>>     
>
> Miroslav
>
> The 'On Resolve' Scrip runs as a separate transaction, it runs during
> the resolve, not during the comment, so there are no attachments to
> send.  You either need to steal some of the code linked from previous
> posts to look for the previous transaction's attachments or disable
> this script and change RT to send Correspondence rather than Comments
> when a ticket is resolved, and then RT-Attach will work
>
> -kevin
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