[rt-users] Attachments missing in RESOLVE email

Miroslav Horvath Avenger1 at atlas.sk
Mon Aug 31 06:06:34 EDT 2009


Ken, I'm interresting for the code you've mentioned. Could you or somebody
else write me here that code or some similar, which will steal the
attachment from last comment and then I can use it in Resolve template, so
the Attachments which were put into ticket under Resolved phase will be
available in the email from Resolved Template ?



Ken Crocker wrote:
> 
> Kevin,
> 
> Correct. In fact, I put replied to an email like this awhile back with 
> some code we wrote for a new Resolve template that includes code to 
> include the last comment in the Email body.
> 
> Kenn
> LBNL
> 
> On 8/6/2009 9:46 AM, Kevin Falcone wrote:
>> On Sat, Aug 01, 2009 at 12:38:04AM -0700, Miroslav Horvath wrote:
>>   
>>> gyus, you've started the discussion about something else. 
>>>
>>> I've noticed, that in the Resolve email the attachments are not sent
>>> out.
>>> For example:
>>>
>>> I'm working on some ticket, and found some solution for the issue, that
>>> some
>>> .EXE patch must be applied. So I go to ticket, click on RESOLVE and put
>>> into
>>> attachment that .EXE patch file. And will write, that issue was resolved
>>> and
>>> the user must apply locally the patch which is attached in the
>>> resolution
>>> email. 
>>>
>>> But in the resolution email which user received the attachment wasn't.
>>> Is
>>> there some workaround how to have attachment in it  ?
>>>     
>>
>> Miroslav
>>
>> The 'On Resolve' Scrip runs as a separate transaction, it runs during
>> the resolve, not during the comment, so there are no attachments to
>> send.  You either need to steal some of the code linked from previous
>> posts to look for the previous transaction's attachments or disable
>> this script and change RT to send Correspondence rather than Comments
>> when a ticket is resolved, and then RT-Attach will work
>>
>> -kevin
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> 
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