[rt-users] Attachments missing in RESOLVE email

[Miroslav Horvath]

Ken, I'm interresting for the code you've mentioned. Could you or somebody
else write me here that code or some similar, which will steal the
attachment from last comment and then I can use it in Resolve template, so
the Attachments which were put into ticket under Resolved phase will be
available in the email from Resolved Template ?



Ken Crocker wrote:
> 
> Kevin,
> 
> Correct. In fact, I put replied to an email like this awhile back with 
> some code we wrote for a new Resolve template that includes code to 
> include the last comment in the Email body.
> 
> Kenn
> LBNL
> 
> On 8/6/2009 9:46 AM, Kevin Falcone wrote:
>> On Sat, Aug 01, 2009 at 12:38:04AM -0700, Miroslav Horvath wrote:
>>   
>>> gyus, you've started the discussion about something else. 
>>>
>>> I've noticed, that in the Resolve email the attachments are not sent
>>> out.
>>> For example:
>>>
>>> I'm working on some ticket, and found some solution for the issue, that
>>> some
>>> .EXE patch must be applied. So I go to ticket, click on RESOLVE and put
>>> into
>>> attachment that .EXE patch file. And will write, that issue was resolved
>>> and
>>> the user must apply locally the patch which is attached in the
>>> resolution
>>> email. 
>>>
>>> But in the resolution email which user received the attachment wasn't.
>>> Is
>>> there some workaround how to have attachment in it  ?
>>>     
>>
>> Miroslav
>>
>> The 'On Resolve' Scrip runs as a separate transaction, it runs during
>> the resolve, not during the comment, so there are no attachments to
>> send.  You either need to steal some of the code linked from previous
>> posts to look for the previous transaction's attachments or disable
>> this script and change RT to send Correspondence rather than Comments
>> when a ticket is resolved, and then RT-Attach will work
>>
>> -kevin
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> 
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