[rt-users] Unable to get AdminCC's to show or get scrips to execute

[Ken Crocker]

Martin,

Are you aware that the person that initiates the transaction (whether it 
be Queue change, create, whatever) does NOT get a notification. If I am 
the AdminCc and I create a ticket or change the Queue or whatever, I 
will NOT get an EMail. Reason, RT sees it as a redundant exercise. The 
Email is in history and you already know what you did. IF, however, you 
still want to get one, then change your configuration to turn on "Notify 
Actor". Hope this helps.

Kenn
LBNL

On 8/11/2009 7:29 AM, Martin Dorschler wrote:
>
> RT 3.6.5
>
> Under the specific queue as admin I have set 2 users as Administrative 
> CC however when creating a new ticket in this queue they do not show 
> in  AdminCC section.
>
>  
>
> Also in both global Scrips and per Queue scrips I have tried to set 2 
> simple scrips but they never seem to trigger. I only have one "Stage" 
> available in Scrips which is TransactionCreate.
>
> I feel I must be missing some general concept in how these are 
> supposed to work, but cannot find my error in Docs or FAQ.
>
> Specifics of Scrips follow. Any help greatly appreciated.
>
>  
>
> 1^st is to send an email to AdminCC's on queue change
>
>  
>
> Condition: User Defined
>
>                 Custom Condition: On Queue Change
>
> Action: Notify AdminCcs
>
> Template: Global Template: Status Change
>
> Stage: TransactionCreate
>
>  
>
> 2^nd is to notify an owner if a ticket is assigned to him
>
>  
>
> Condition: On Owner Change
>
> Action: Notify Owner
>
> Template: Global Template: Transaction
>
> Stage: TransactionCreate
>
>  
>
>  
>
>  
>
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