[rt-users] Resolve doesn't send resolution text to requester

[Drew Barnes]

The resolves is a separate transaction from the comment/reply. You will want
to look at http://wiki.bestpractical.com/view/AddLastCommentToMail for some
ideas.


On 8/13/09 10:32 AM, "Lander, Scott" <slander at hearstsc.com> wrote:

> Hello 
>  
>     In 3.8.4, when a ticket is resolved, it is sending a notification to the
> requester like:
>  
> Subject: [NOC #67] Resolved: Testing auto create....
>  
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.
>  
> However, we would like it to include the text of the resolution.
> I tried adding :
>  
> Resolution:
> {$Transaction->Content()}
>  
> To the Resolved Template, but the message generated now says:
>  
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.
> 
> Resolution:
> This transaction appears to have no content
>  
>  
> Any ideas?
>  
>  
> Thanks
> Scott
>  
>  
> ------------------------------------------------------------------------------
> ------
> This e-mail message is intended only for the personal use of the recipient(s)
> named above. If you are not an intended recipient, you may not review, copy or
> distribute this message. If you have received this communication in error,
> please notify the Hearst Service Center (cadmin at hearstsc.com) immediately by
> email and delete the original message.
> ------------------------------------------------------------------------------
> ------
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> 
> -- 
> Drew Barnes
> Applications Analyst
> Network Resources Dept.
> Raymond Walters College

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090813/6b1acdfc/attachment.htm>