[rt-users] Resolve doesn't send resolution text to requester

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Thu Aug 13 10:49:07 EDT 2009


The resolves is a separate transaction from the comment/reply. You will want
to look at http://wiki.bestpractical.com/view/AddLastCommentToMail for some
ideas.


On 8/13/09 10:32 AM, "Lander, Scott" <slander at hearstsc.com> wrote:

> Hello 
>  
>     In 3.8.4, when a ticket is resolved, it is sending a notification to the
> requester like:
>  
> Subject: [NOC #67] Resolved: Testing auto create....
>  
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.
>  
> However, we would like it to include the text of the resolution.
> I tried adding :
>  
> Resolution:
> {$Transaction->Content()}
>  
> To the Resolved Template, but the message generated now says:
>  
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.
> 
> Resolution:
> This transaction appears to have no content
>  
>  
> Any ideas?
>  
>  
> Thanks
> Scott
>  
>  
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> Drew Barnes
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> Raymond Walters College

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