[rt-users] Resolve doesn't send resolution text to requester

[Ken Crocker]

Scott,

You can easily create a "custom" resolved template of your own and in 
it, put some code to copy either the last comment made OR a the content 
in a Custom Field, if you have one.

Kenn
LBNL

On 8/13/2009 7:32 AM, Lander, Scott wrote:
> Hello
>  
>     In 3.8.4, when a ticket is resolved, it is sending a notification 
> to the requester like:
>  
> Subject: [NOC #67] Resolved: Testing auto create....
>  
> According to our records, your request has been resolved. If you have 
> any further questions or concerns, please respond to this message.
>  
> However, we would like it to include the text of the resolution.   
> I tried adding :
>  
> Resolution:
> {$Transaction->Content()}
>  
> To the Resolved Template, but the message generated now says:
>  
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.
>
> Resolution:
> This transaction appears to have no content
>  
>  
> Any ideas?
>  
>  
> Thanks
> Scott
>  
>  
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