[rt-users] Initiating tickets and entering tickets via forward

[Jerrad Pierce]

> 2)  Instructors sometimes need to initiate a ticket with a student, as
> if the student was the requester (so that replies will go into RT,
> rather than to the instructor's private email address).  Again, right
> now they have to do this more-or-less manually by creating the ticket,
> changing requester, then reply to the ticket with their original
> information they wanted to convey.  Is there a straightforward way to

Why do they have to change requestor? Our users are able to specify
someone else as the requestor upon ticket creation. They then need
only reply afterwards.

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