[rt-users] HELP with RT API

[Ken Crocker]

Kevin,

I hate to bug you, but I went to your link and saw some code. I'm not a 
big perl guy (I can code some simple scrips, etc.) so some of it 
confuses me. Attached is the program I've been speaking of. I put what I 
thought would be the correct code in it ("set Date Fields").
It is not working. Before I added that "set Date Fields" section, the 
program would run, but the date fields remained empty, except the 
resolved date and that would have today's date.
Could you please look at it and show me what I did wrong? Thanks.

Kenn
LBNL

On 8/26/2009 6:35 AM, Kevin Falcone wrote:
> On Tue, Aug 25, 2009 at 07:25:00PM -0400, Jerrad Pierce wrote:
>   
>>> I'm in a mess trying to figure out why RT:API will NOT put dates in the
>>> Ticket record when I read an input file.
>>>       
>> It's a known "feature" of RT e.g;
>> http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750
>>     
>
> You absolutely can set dates on tickets during import, otherwise the
> RT2-to-RT3 and RT1-to-RT3 importers wouldn't be able to backdate
> history.  You're talking about changing an existing Transaction, which
> is indeed blocked but worked around rather trivially as needed.
>
> -kevin
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>
>   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090826/a708e656/attachment.htm>
-------------- next part --------------
An embedded and charset-unspecified text was scrubbed...
Name: RT-TravelConversion_pgm.plx
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090826/a708e656/attachment.ksh>