[rt-users] Adding AdminCC on ticket creation fails without ModifyTicket right

[Ken Crocker]

Nick,

Is the person you are trying to set as AdminCc also in the PC Support group?
What rights are set for Privileged users in the Net Support group?

Kenn

On 12/3/2009 3:51 PM, Nick Kartsioukas wrote:
> On Thu, 03 Dec 2009 15:37:18 -0800, "Ken Crocker" <kfcrocker at lbl.gov>
> said:
>   
>> I was just thinking that we are looking at the wrong cause. I have MANY 
>> users that are allowed to create tickets in a queue and NOT allowed to 
>> modify those tickets, yet, they are able to create a ticket with an 
>> AdminCc with no problems. I'm wondering if, perhaps, we should look at 
>> what rights have been granted to those users that are being listed as 
>> the ticket's AdminCc. Are they in a group we can look at? if not, we 
>> have to look at each user.
>>     
>
> All Privileged users have Watch and WatchAsAdminCC in the queue I'm
> creating the ticket in, and the user I was attempting to set as AdminCC
> is Privileged.  Hmm.
>
> Let me give the details of the permissions here...
>
> I'm a Privileged user, in the Net Support group.  I'm attempting to
> create the ticket in the PC Support queue.  User I'm attempting to set
> as AdminCC is also in Net Support.
>
> Privileged users have these permissions in the PC Support queue:
> CreateTicket CommentOnTicket SeeQueue ShowOutgoingEmail ShowTicket
> ShowTicketComments Watch WatchAsAdminCC
>
> PC Support group members have these additional rights in the PC Support
> queue:
> AssignCustomFields OwnTicket StealTicket TakeTicket
>
> Owner role also has the right ModifyTicket
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