[rt-users] Help reverting RT 3.8.6 back to displaying username instead of RealName

[Kenneth Marshall]

On Sun, Dec 06, 2009 at 11:12:56PM +1300, Aaron Guise wrote:
> Hi,
> 
> Just updated to RT 3.8.6,  all looks well but on rt 3.8.0 all users were
> listed in select box and transaction history as username i.e aguise for
> myself.   RT 3.8.6 is displaying the full name (Aaron Guise) .  Our users
> are so used to the old format and they really want it back.  Can someone
> point me to the file in which I can amend this?  I found this snippet in
> RT_Config.pm and basically I need to find the procedure is so I can alter it
> to get the username instead.
> 
> Any help would be greatly appreciated.
> 
> =item C<$UsernameFormat>
> 
> This determines how user info is displayed. 'concise' will show one of
> either NickName, RealName, Name or EmailAddress, depending on what exists
> and whether the user is privileged or not. 'verbose' will show RealName and
> EmailAddress.
> 
> =cut
> 
> Set($UsernameFormat, 'concise');
> 
> 
> --
> Regards,
> 
> Aaron

Hi Aaron,

We had the same problem here. It was a bit odd that the old format
is not one of the options. Here are the changes we made for 3.8.5
that will probably work in 3.8.6 as well:

cp RTHOME/share/html/Elements/ShowUser -> local/html/Element/ShowUser

Patch as follows:

--- share/html/Elements/ShowUser        2009-10-13 12:24:43.000000000 -0500
+++ local/html/Elements/ShowUser        2009-10-27 10:13:58.000000000 -0500
@@ -60,6 +60,9 @@
 if ( $style eq 'concise' ) {
     $m->comp( '/Elements/ShowUserConcise', User => $User );
 }
+elsif ( $style eq 'old' ) {
+    $m->comp( '/Elements/ShowUserOld', User => $User );
+}
 else { $m->comp( '/Elements/ShowUserVerbose', User => $User ); }
 </%INIT>
 <%ARGS>

and here is ShowUserOld:

------------------------
<%INIT>
if ($User) {
    my $printable;
    if ( $User->EmailAddress && $User->EmailAddress ne $User->Name ) {
             $printable = $User->Name . ' <' . $User->EmailAddress .'>';
    }
    else {
             $printable = $User->Name
          || $User->EmailAddress
          || $User->RealName
          || $User->NickName;
    }
    $m->out( $m->interp->apply_escapes( $printable, 'h' ) );
}

</%INIT>
<%ARGS>
$User => undef
$Address => undef
</%ARGS>
------------------------
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