[rt-users] Help reverting RT 3.8.6 back to displaying username instead of RealName

[Aaron Guise]

Thanks Ken,

I have patched the files as recommended,  I will let you know how we get on.
Just waiting for the scheduled automatic restart of apache tonight.

*
Regards,*

*Aaron Guise

  07 838 7793
027 212 6638
aaron at guise.net.nz
 *


MSN: guisea at hotmail.com
Contact Me [image: Facebook] <http://www.facebook.com/shadysandman>


On Tue, Dec 8, 2009 at 3:25 AM, Kenneth Marshall <ktm at rice.edu> wrote:

> On Sun, Dec 06, 2009 at 11:12:56PM +1300, Aaron Guise wrote:
> > Hi,
> >
> > Just updated to RT 3.8.6,  all looks well but on rt 3.8.0 all users were
> > listed in select box and transaction history as username i.e aguise for
> > myself.   RT 3.8.6 is displaying the full name (Aaron Guise) .  Our users
> > are so used to the old format and they really want it back.  Can someone
> > point me to the file in which I can amend this?  I found this snippet in
> > RT_Config.pm and basically I need to find the procedure is so I can alter
> it
> > to get the username instead.
> >
> > Any help would be greatly appreciated.
> >
> > =item C<$UsernameFormat>
> >
> > This determines how user info is displayed. 'concise' will show one of
> > either NickName, RealName, Name or EmailAddress, depending on what exists
> > and whether the user is privileged or not. 'verbose' will show RealName
> and
> > EmailAddress.
> >
> > =cut
> >
> > Set($UsernameFormat, 'concise');
> >
> >
> > --
> > Regards,
> >
> > Aaron
>
> Hi Aaron,
>
> We had the same problem here. It was a bit odd that the old format
> is not one of the options. Here are the changes we made for 3.8.5
> that will probably work in 3.8.6 as well:
>
> cp RTHOME/share/html/Elements/ShowUser -> local/html/Element/ShowUser
>
> Patch as follows:
>
> --- share/html/Elements/ShowUser        2009-10-13 12:24:43.000000000 -0500
> +++ local/html/Elements/ShowUser        2009-10-27 10:13:58.000000000 -0500
> @@ -60,6 +60,9 @@
>  if ( $style eq 'concise' ) {
>     $m->comp( '/Elements/ShowUserConcise', User => $User );
>  }
> +elsif ( $style eq 'old' ) {
> +    $m->comp( '/Elements/ShowUserOld', User => $User );
> +}
>  else { $m->comp( '/Elements/ShowUserVerbose', User => $User ); }
>  </%INIT>
>  <%ARGS>
>
> and here is ShowUserOld:
>
> ------------------------
> <%INIT>
> if ($User) {
>    my $printable;
>    if ( $User->EmailAddress && $User->EmailAddress ne $User->Name ) {
>             $printable = $User->Name . ' <' . $User->EmailAddress .'>';
>    }
>    else {
>             $printable = $User->Name
>          || $User->EmailAddress
>          || $User->RealName
>          || $User->NickName;
>    }
>    $m->out( $m->interp->apply_escapes( $printable, 'h' ) );
> }
>
> </%INIT>
> <%ARGS>
> $User => undef
> $Address => undef
> </%ARGS>
> ------------------------
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091208/78590210/attachment.htm>