[rt-users] On Correspond Action mandatory CF

[andschais at gmail.com]

Hi list,
 I need that a supervisor can validate every correspondence between ticket
owner and requestor. Can I "block" an outgoing email if a CF has no value
assigned? Is there a better way to do that validation? Can I modificate
"Approvals" behavior to do that?
Thanks in advance.
Andres.
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