[rt-users] scrip for updating ticket info

[Ken Crocker]

Juan

We re-set the owner of a ticket when it moves to another Queue. This is 
what we use:

Condition: On Queue Change

#----------------------------------------------------------------------------
# Custom action preparation code:
#----------------------------------------------------------------------------

return 1;

#----------------------------------------------------------------------------
# Custom action cleanup code:
#----------------------------------------------------------------------------
# set new Ticket Owner value

my $ticket = $self->TicketObj;

$ticket->SetOwner(10, 'Force');

return 1;


Just modify it to change the ticket fields you want change and that 
should do it.
Hope this helps.

Kenn
LBNL

On 12/16/2009 6:45 AM, Juan N. DLC wrote:
> Hi,
>
> Is it possible to have a scrip to modify the due date & priority of a 
> ticket each time is moved from queue to queue?
>
> Thanks
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