[rt-users] why are Notify actions setting the recipients in prepare rather than commit?

[Ken Crocker]

Mathieu,

You are correct. Set your recipients & template in "Prepare". Make sure 
you put a "return 1;" in the "Cleanup" Action.

Kenn
LBNL

On 12/17/2009 11:28 AM, Mathieu Longtin wrote:
> I'm trying to have a scrip that will get the recipients of a ticket 
> from another source, at creation time.
>
> If I assign the recipients in the "action" section of the scrip, they 
> don't receive any email, because the notify action gathers the 
> recipient during prepare.
>
> Should I set the recipients in the "prepare" section and have the 
> action do nothing?
>
> Thanks
>
> --
> Mathieu Longtin
> 1-514-803-8977
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